Understanding Our Policy:
At Vitachow, we prioritize the quality and satisfaction of our customers. Given the perishable nature of our dog food products, our return and refund policy is designed to address concerns while maintaining the highest standards of food safety and customer service.
1. Return Policy:
Perishable Products: Due to the perishable nature of our dog food, we are unable to accept returns. We encourage customers to review their orders carefully before purchasing.
2. Refund Eligibility:
Quality Issues: If you are not satisfied with the quality of the product received, please contact us within 24 hours of delivery. We may offer a refund or replacement depending on the issue and the condition of the product.
Damaged or Incorrect Items: In cases where the product is damaged during shipping or if you receive an incorrect item, please contact our customer support team with photographic evidence of the issue. We will work to resolve the matter promptly with either a refund or a replacement.
3. Process for Requesting a Refund:
Contact Us: To initiate a refund request, please contact us at support@vitachowdogfood.com or call (833) 364-8482. Provide your order number and a detailed explanation of the issue.
Evaluation: Our team will review your request and may ask for additional information or photos. We reserve the right to approve or deny refund requests based on our assessment of the product's condition and the nature of the complaint.
4. Refund Method and Timing:
Refund Approval: Upon approval of your refund request, the amount will be credited to your original method of payment.
Processing Time: Please allow up to 10 business days for the refund to be processed and reflected in your account.
5. Subscription Cancellations:
For subscription cancellations, please refer to our Subscription Cancellation Policy. Note that we do not offer refunds for shipments already processed under an active subscription.
6. Customer Support:
Our dedicated customer support team is here to assist you with any concerns or questions regarding returns and refunds.
Important Note:
Vitachow reserves the right to make final decisions on all return and refund requests. We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.