Privacy Policy
This Privacy Policy describes how Vita Chow Dog Food ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website or purchase our products.
Information We Collect
Information You Provide
- Contact Information: Name, email address, phone number, shipping address
- Order Information: Products purchased, order history, payment method (processed securely through Shopify)
- Communication: Messages you send us through our contact form or email
- Newsletter Subscriptions: Email address if you opt in to our newsletter
Information Collected Automatically
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent on pages, referring website
- Cookies: Small files stored on your device to improve browsing experience and track cart contents
How We Use Your Information
- Process and fulfill your orders
- Communicate with you about your orders and account
- Respond to your inquiries and provide customer support
- Send promotional emails (only if you have opted in)
- Improve our website, products, and services
- Prevent fraud and ensure website security
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Shopify: Our e-commerce platform that processes payments and manages orders
- Shipping Carriers: To deliver your orders
- Service Providers: Companies that help us operate our website and business
- Legal Authorities: When required by law or to protect our rights
Cookies
Our website uses cookies to:
- Maintain your shopping cart
- Remember your preferences
- Analyze website traffic and usage
- Improve website performance
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
Data Security
We implement appropriate security measures to protect your personal information. Payment information is processed through Shopify's PCI-compliant payment system — we do not store credit card numbers or sensitive payment data on our servers.
Your Rights
- Access: You can request a copy of your personal information
- Correction: You can request correction of inaccurate information
- Deletion: You can request deletion of your personal data
- Opt-Out: You can unsubscribe from marketing emails at any time
- Data Sharing Opt-Out: You can opt out of having your data shared with third parties
Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Information
For privacy-related questions or requests, contact us:
- Email: info@Vitachowdogfood.com
- Phone: +1 (909) 687-5329
- Address: 13771 Roswell Ave, Suite D, Chino, CA 91710, United States